Customer Service Branch

A new welcoming customer service area was designed to utilize space very differently.

March 4, 2018

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Department of Labor, Federal Credit Union Washington, D. C. 

A new welcoming customer service area was designed to utilize space very differently. Upon entering, two work stations divided by a translucent screen create two service areas.  The queuing area is now a soft seating area with access to deposit/withdraw slips. The Information Center has a large monitor showcasing special programs, lectures, and new services.

Adjacent to the teller work stations are two conference rooms for a higher level of client confidentiality and most of the staff are now moved to the front. Their full glass offices more service oriented and visually connected to the patrons.

The back of the house is still accessed through a secure door, but the lunch area was expanded with seating for the entire staff. It is equipped with a monitor, connection to laptop for staff meeting space that maximized the limited footprint of the Credit Union. The project was on hold due a merger with NLRBFCU in 2015.


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